Job Description

We are looking for a Customer Success Manager for our team in New York City (preferred). As a Customer Success Manager, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through training, follow-ups and additional check-ins. You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers.

Responsibilities

• Work alongside the Chief Revenue Officer to build a new team from scratch
• Partner with Chief Executive Officer to prioritize customer needs
• Assisting clients within your portfolio with their strategy, both on a tactical and strategic level
• Project Managing and orchestrating key activities to execute clients' commerce strategies
• Become a product expert and educate prospective customers about DoControl
• Define, report, and improve process inefficiencies KPIs
• Discuss and present the company’s cyber threat solutions and information at a high level when required
• Maintain close connections with the company directors, executives, and other high-valued clients

Skills and Qualifications

• 1-3 years' experience managing accounts in the technology space (cybersecurity preferred)
• Proven ability to effectively communicate with senior business professionals and C-suites
• Experience with Enterprise SaaS product support - advantage
• Experience with tools like: Salesforce, Jira, Slack etc)
• Self-starter with a track record of self-management
• Pre-call planning and time management skills
• Proficient with standard corporate productivity tools (Emails, Documents, etc)
• Strong presentation skills and willingness to travel
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Excited to work in a high-energy sales team environment; team player