Job Description
We are looking for a Customer Success Manager for our team in New York City (preferred). As a Customer Success Manager, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through training, follow-ups and additional check-ins. You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers.
Responsibilities
- Work alongside the Chief Revenue Officer to build a new team from scratch
- Partner with Chief Executive Officer to prioritize customer needs
- Assisting clients within your portfolio with their strategy, both on a tactical and strategic level
- Project Managing and orchestrating key activities to execute clients' commerce strategies
- Become a product expert and educate prospective customers about DoControl
- Define, report, and improve process inefficiencies KPIs
- Discuss and present the company’s cyber threat solutions and information at a high level when required
- Maintain close connections with the company directors, executives, and other high-valued clients
Skills and Qualifications
- 1-3 years' experience managing accounts in the technology space (cybersecurity preferred)
- Proven ability to effectively communicate with senior business professionals and C-suites
- Experience with Enterprise SaaS product support - advantage
- Experience with tools like: Salesforce, Jira, Slack etc)
- Self-starter with a track record of self-management
- Pre-call planning and time management skills
- Proficient with standard corporate productivity tools (Emails, Documents, etc)
- Strong presentation skills and willingness to travel
- Positive and energetic phone skills, excellent listening skills, strong writing skills
- Excited to work in a high-energy sales team environment; team player
