Enabling Customer Success at DoControl- a Mother’s Perspective
Ilana Yakobi
February 10, 2022
As a customer success leader and a mother to two little girls, I see many similarities between my profession and parenthood. I am not saying that every client is like dealing with unruly toddlers, although at times it might feel that way. What I am saying is that each child is different, they require different things and at different stages of their growth and development. This generalization can be applied to your customer base as well. When I think about my girls, some things work well for both of them, but despite being in the same environment, what works well for one may not work at all for the other.
